FAQs

Where is all my data physically kept?

The enforce-IT solution is hosted on AWS. This gives it a robust, secure and proven environment on which to operate. For more detailed information see - https://aws.amazon.com/security/

How secure is my data?

Data Security is at the forefront of the enforce-IT solution – especially given the sensitivity of some of the data that is stored (e.g. vehicle and owner details). This is the reason behind selecting AWS as the infrastructure provider for the solution.

Do other system users have access to my data?

No. Data is stored in separate areas on the servers for each client. Only system users that you have given access to have access to your data.

How long do you store my data for?

Data is stored indefinitely. Images and documents can be archived periodically according to rules that you define. If desired, Data archiving can also take place according to rules that you define.

What web browsers do you support?

All the main web browsers – Internet Explorer, Safari, Chrome, Firefox.

Is there a charge for software updates?

There is no charge for standard system upgrades and updates. There may be an additional charge for some new features but these features will always be optional add-on's rather than mandatory.

How do I get user training?

We believe the system is intuitive enough to enable any user to follow the main system screens without any training. We can provide training for system administrators if required on configuration and periodic tasks.

Can I use the system on my iPad or Android tablet?

Yes – the system will work on any tablet that has a web browser.

What are your support hours?

Standard Support hours are 9am - 5pm GMT excl Bank Holidays. Alternative support packages are available on request.

What happens to my data at the end of my contract?

The data can be returned to you on CDs or USB keys.

How many users can I have on the system?

You can have unlimited users on the system.

How many sites and locations can I add into the system?

You can add unlimited sites and locations onto the system.

How do I get new features that become available?

New features are automatically added to your system as part of periodic system upgrades. Some optional features may required an add-on charge but many are provided free of charge as part of the update.

Are IVR payments supported?

Yes – we have an interface with an IVR solution provider.

Does the system support vehicle clamping & removal?

Yes – the system supports any type of data capture including vehicle clamping/immobilisation and removal/tow away.

Does the system support email?

Yes – the system supports outbound emails with standard email templates available.

Does the system have the facility to perform document & image uploading?

Yes - the system has the facility to load documents and images to individual tickets or in bulk. Most images are attached automatically directly from the mobile device or as part of the the ANPR camera import process. There is the facility to upload documents that move the ticket to a new stage (for action by a team member) or to upload documents for reference only (which leaves the ticket on the current stage to continue processing through the defined path).

How is correspondence stored within the system?

All correspondence is stored as PDF files within the system which ensures they are a verbatim copy of the correspondence that was sent out to the recipient. Email correspondence is also stored.

Can I outsource my correspondence processing?

Yes – the system supports sftp correspondence export in addition to the standard direct print queue management tools used for bulk printing directly from within the system.

How is a contract defined in the system?

A contract is an individual or group of sites. This is used to control the sub-set of information that is synchronised to the mobile device. It can also be used to group data for reporting purposes. An example of a contract would be York City Council, York Hospital or York University.

How is a site defined in the system?

A site is an area within a contract within which a mobile device is to be used. Each site has a set of defined locations and contraventions. An example of a site for York City Council would be York On-Street Zone 1, York On-Street Zone 2, York Barbican Car Park. For York Hospital it would be Multi-Storey, Staff Parking, Visitor Parking. For York University it would be Science Park, Student Residential Block, Bio-Centre etc.

How is a location defined in the system?

A location is a specific area within each site. For York On-Street Zone 1 it would be the individual streets within that area for York Hospital Multi-Storey it would be the individual levels, for York University it would be the areas within the Science Park such as Visitors Parking, Permit Holders etc.

Does the system support white lists / black lists?

Yes – the system supports both white lists (permitted vehicles) and black lists (excempt vehicles).

What interfaces do you offer?

DVLA interface options (forms & electronic)
ANPR interface (wide range of formats supported)
SagePay interface
Veripark (Barriers)
Flowbird (Permits & Cashless Parking)
IVR payments
Address lookup (Hopewiser)
SMS (Esendex)
Correspondence import and ticket update
Financial data import tools
Bailiff / Debt Recovery interfaces (incl. Foreign)

How do online ticket payments work?

The solution has a fully integrated set of online payment and appeals screens for the tickets module and online applications for the permits module.

What type of information can I capture on the mobile device?

Any type of data category can be configured. This enables the mobile device to be used to capture data relating to vehicular enforcement and non-vehicular enforcement as well as street furniture monitoring and maintenance activities.

Can I track my mobile users online?

Yes – the system has built in officer tracking reporting.

I don't have a mobile signal on my phone all the time in the patrol area. Will that be a problem?

Not a problem. The Mobile app works completely off-line and synchronises data to the back office when a 3G/4G or Wi-fi signal is active and strong enough for the transfer of data. This happens 'behind the scenes ' at periodic intervals so as not to interrupt use of the software on the device. A manual synchronisation can also be performed if required. Where signal is weak throughout the area (e.g. in some hospitals) an end of day synchronisation can take place using Wi-fi communications.